We have created a duty list of persons that are to be a first responder to after hour issues for our buildings and grounds. This is not for maintenance issues inside your homes, it is for the “common elements”. DO NOT CALL RACHEL. See the calendar posted in the Health Building. The Welcome Center staff will also have the calendar. The list of persons are individuals that have troubleshooting experience and will be able to decide if the problem can be resolved, delayed until the next day, or needs immediate attention.. The end result we are trying to accomplish is to lower the after hour call volume to Rachel , our manager, and to avoid some after hour service calls which can be very expensive.